Forum Discussion

Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
15 days ago
Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...
anticheat
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  • EA_Mako's avatar
    EA_Mako
    8 days ago

    Yuk1AND5akura​ 
    If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

    If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
9 days ago

If possible, I would like to kindly request that EA release or review the gameplay replays of all my Apex Legends matches leading up to the moment my account was banned. I firmly believe that these replays will demonstrate that I was not using any form of cheating software, and that my gameplay during those sessions was entirely normal — if anything, noticeably below average. If there is any way for the Terms of Service team to access and reassess that footage, it would greatly support my case and help prove my innocence.I have absolutely nothing to hide, because I have never used any cheats. This is clearly a wrongful ban, and I’m confident that a full investigation will prove my innocence.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 days ago

Yuk1AND5akura​ 
If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

  • Yuk1AND5akura's avatar
    Yuk1AND5akura
    Rising Novice
    3 days ago

    I feel that the EA Help support agent showed bias, failed to address my concerns properly, and abruptly ended the conversation without resolution  What does a 'full investigation' even mean? So a full investigation just leads to a wrongful ban? That’s honestly kind of ridiculous. The ones who actually cheat don’t get banned, but those who don’t cheat are the ones being punished—is that how it works?They didn’t even give me any chance to prove my innocence

  • Yuk1AND5akura's avatar
    Yuk1AND5akura
    Rising Novice
    3 days ago

    And I want to know how to file a complaint against the customer support agent. That agent left the chat without saying anything — I feel like they might be discriminating against me.

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