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READ] Crashing and Endless Loading","id":"message:5037259","entityType":"IDEA_POST","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-en/message:5037259","revisionNum":6,"repliesCount":0,"author":{"__ref":"User:user:21971"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:the-sims-4-bug-reports-en"},"conversation":{"__ref":"Conversation:conversation:5037259"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5037259"},"body":"\nCrashes and endless loading can have many causes and therefore usually need troubleshooting. There are a few known issues which can usually be found in the bug forum . Check the compiled list for any known issues.
\nTo help you get faster help, please check the guide where best to post for your particular issues. It depends where in the game you have issues so posting in the right spot, speed up things.
\nFor more information on crashing on, please check out this thread: [FAQ] Sims 4 Crashes (PC) (the thread is a bit dated but still valid in it's core) or Mac Crashing.
\nWhen troubleshooting your save, make sure you work on backups. Always keep an extra copy of your houses/Sims/.. safe somewhere.
\n\nDepending on what you are seeing, it's best to ask for troubleshooting help before posting an bug report. Please use the forums below.
\n\nFirst stop for crashing issues is the tech forum of your platform. Make sure to post your specs/state the console you are using.
\n\n\nPlease try to troubleshoot yourself first. If the tips below don't help, create a new in The Sims 4 Gameplay Questions & Issues
\nProvide as much info as you can, especially what you already tried and if you are a mod user.
\nIf you have any files called LastException in your documents folder, please provide those when asking for help.
\n\nFor crashing and endless loading it's very important to know WHEN the error occurs.
\n\n\n\nUsually best to create your own thread in the tech forum of your platform (see links above)
\n\n\nRemove all your mods and test without them. Details here: PC , Mac \nCheck the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game. \nUse the load button instead of resume and see if the save loads this way. If it does, test other lots than your regular family to see if they load. \nPlease check this thread if it happens on all lots in a certain neighborhood: [PLEASE READ] Save Game Corruption | EA Forums - 5037272 \nIf none of the families load, create your own thread for troubleshooting in game issues. \nIf it's a certain lot(s), see below. \n \n\n\nRemove all your mods and test without them. Details here: PC , Mac \nCheck the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game. \nMove out the family and test if you can visit the lot or enter in build mode when it's just the lot. Also test your family on a different lot/save \nSometimes the game throws lastExceptions while you trying to load. These give an indication on what's broken. Provide them when creating a thread. \nIf your game crashes when trying to load a certain unoccupied lot, especially in build mode and for buildings that worked before Patch 1.103.205/184. please use this thread: Endless Loading/Crashing when trying to load a certain lot \nIf your game crashes because of a certain family, please provide them in the gallery and create your own thread for troubleshooting in game issues. \n \n\n\nIf it never worked and you are using T.O.O.L or other mods, make sure you have the newest version of those mods. \nIf it worked and stopped working after you placed a lot in that particular world, please use this thread: White Screen when loading world (Patch 1.109.207) \n \n\nThis behavior has multiple causes. You can read more info about it here: Loading a family just reloads the map . Most of the time you will get an error code but sometimes it just reloads the map. In most cases the game throws a LastException.
\n\nSearch both the Bug forum and Game/Mod issues if your error code already has a thread. The first two parts of the error code are relevant (For example 102:a0adad34). If there's a thread, check for solutions and if you need further help, post there. \nIf you don't find a thread or you don't get an error code, create your own thread and post the LastException thrown (you can find the file in your documents folder. To upload create a rar file to upload or copy/paste the content in spoiler tags to your post). \n \n\n","body@stringLength":"13365","rawBody":"Introduction \nCrashes and endless loading can have many causes and therefore usually need troubleshooting. There are a few known issues which can usually be found in the bug forum . Check the compiled list for any known issues.
\nTo help you get faster help, please check the guide where best to post for your particular issues. It depends where in the game you have issues so posting in the right spot, speed up things.
\nFor more information on crashing on, please check out this thread: [FAQ] Sims 4 Crashes (PC) (the thread is a bit dated but still valid in it's core) or Mac Crashing.
\nWhen troubleshooting your save, make sure you work on backups. Always keep an extra copy of your houses/Sims/.. safe somewhere.
\nWhere to post \nDepending on what you are seeing, it's best to ask for troubleshooting help before posting an bug report. Please use the forums below.
\nCrashing \nFirst stop for crashing issues is the tech forum of your platform. Make sure to post your specs/state the console you are using.
\n\nEndless Loading \nPlease try to troubleshoot yourself first. If the tips below don't help, create a new in The Sims 4 Gameplay Questions & Issues
\nProvide as much info as you can, especially what you already tried and if you are a mod user.
\nIf you have any files called LastException in your documents folder, please provide those when asking for help.
\nTroubleshooting \nFor crashing and endless loading it's very important to know WHEN the error occurs.
\nGame crashes/endlessly loads before main menu \n\nGame crashes randomly \nUsually best to create your own thread in the tech forum of your platform (see links above)
\nGame loads endlessly when trying to load a save game \n\nRemove all your mods and test without them. Details here: PC , Mac \nCheck the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game. \nUse the load button instead of resume and see if the save loads this way. If it does, test other lots than your regular family to see if they load. \nPlease check this thread if it happens on all lots in a certain neighborhood: [PLEASE READ] Save Game Corruption | EA Forums - 5037272 \nIf none of the families load, create your own thread for troubleshooting in game issues. \nIf it's a certain lot(s), see below. \n \nGame crashes/endlessly loads reproducible when loading a certain household/lot \n\nRemove all your mods and test without them. Details here: PC , Mac \nCheck the current Broken/Obsolete and Updated Sims 4 Mods thread in Game and Mod issues for known Mods/cc that crash the game. \nMove out the family and test if you can visit the lot or enter in build mode when it's just the lot. Also test your family on a different lot/save \nSometimes the game throws lastExceptions while you trying to load. These give an indication on what's broken. Provide them when creating a thread. \nIf your game crashes when trying to load a certain unoccupied lot, especially in build mode and for buildings that worked before Patch 1.103.205/184. please use this thread: Endless Loading/Crashing when trying to load a certain lot \nIf your game crashes because of a certain family, please provide them in the gallery and create your own thread for troubleshooting in game issues. \n \nThe map doesn't load and stays a white screen \n\nIf it never worked and you are using T.O.O.L or other mods, make sure you have the newest version of those mods. \nIf it worked and stopped working after you placed a lot in that particular world, please use this thread: White Screen when loading world (Patch 1.109.207) \n \nThe game goes back to the map when trying to load a household \nThis behavior has multiple causes. You can read more info about it here: Loading a family just reloads the map . Most of the time you will get an error code but sometimes it just reloads the map. In most cases the game throws a LastException.
\n\nSearch both the Bug forum and Game/Mod issues if your error code already has a thread. The first two parts of the error code are relevant (For example 102:a0adad34). If there's a thread, check for solutions and if you need further help, post there. \nIf you don't find a thread or you don't get an error code, create your own thread and post the LastException thrown (you can find the file in your documents folder. To upload create a rar file to upload or copy/paste the content in spoiler tags to your post). \n \nCurrent known issues 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