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Six-SixtyFour's avatar
12 months ago
Solved

Lost All Content - Cloud Save Overwrite

Hello,

I launched Apex Legends and was prompted to select a local save from 2023 or a more recent cloud save. I chose the local save as this was the last time I remembered playing the game, and all of my content and progress is gone. All paid cosmetic items, badges, stats, legend unlocks have vanished -- my account is now level 1 again with nothing on it.

I have tried multiple logins/logouts, uninstall/reinstalls, etc., and no change. I have another account on the same computer (with EA saved to the same directory), and that account is fine. I'm wondering if the conflicting save location for both accounts has caused this issue, but I have been told that Apex Legends progress is stored on EA servers so it shouldn't matter.

Does anyone have any suggestions to try? For multiple days I have been on indefinite hold with EA support chat and am not able to get help there.

Thank you.

  • This worked. To anyone who finds this thread later, there was an update on April 2, 2024 that resulted in some Apex accounts being reset. Try to find a helpful EA Community Manager on the forum who can assist you in reverting. It only takes a moment from their end. Note that any account changes after April 2nd will be gone but everything before April 2nd will be restored. Thank you EA_cuervo.

16 Replies

  • This worked. To anyone who finds this thread later, there was an update on April 2, 2024 that resulted in some Apex accounts being reset. Try to find a helpful EA Community Manager on the forum who can assist you in reverting. It only takes a moment from their end. Note that any account changes after April 2nd will be gone but everything before April 2nd will be restored. Thank you EA_cuervo.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @Six-SixtyFour thanks for the information. Please check your inbox in AHQ, I've messaged you there so we can discuss this further. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Do you remember when was the last time you played the game and had your progress? 

  • Hi @EA_cuervo and thanks for the help. I have not activated Cross-progression; I only play on PC. I did not see a prompt about that either, only a prompt about cloud/local saves.

    Please let me know if there is anything else I can try. Thank you.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @Six-SixtyFour,

    The save location for both accounts shouldn't cause you to lose any account progress. 

    Did you get a prompt about cross-progression by any chance? If you've gone through the Cross-progression process, you could end up with the content from one account only if you had another platform account linked to your EA account. For more information on that please see: 

    Now that Cross Progression is here: what you need to know