I CANNOT ACCESS THE GAME FROM EA APP ON PC WIN 11

It's funny when I spend money to buy a game but I can never get into the game even though I did everything online and reinstalled windows EA APP never let me into the game normally while other games from EA APP enter the game normally when I click on the game it always shows that window and then disappears ??? when will we be able to play the game in full hospital ?? my situation many people have why don't you guys listen and fix it where I live it took me 50 days of saving to buy your game and what I got ?? 😞😭🤬