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imonhotspotbtw's avatar
imonhotspotbtw
Rising Newcomer
8 days ago

Game crashing before main menu

My game has been crashing before even seeing the main menu, i have attached the DxDiag file to this in hopes someone can give me an answer.

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    I'm sorry to hear you're still experiencing the issue. There are a couple more things you can try here: 

    • Set up a gaming profile for your GPU: you can find instructions here: Troubleshooting graphics on PC
    • Disable app overlays such as Discord, Nvidia GeForce Experience, EA app, and Steam Overlay. 
    • Keep the EA app open and run starwarsbattlefrontii.exe as an administrator directly from the game folder. 
  • imonhotspotbtw's avatar
    imonhotspotbtw
    Rising Newcomer
    6 days ago

    I did give it a try, i uninstalled my current driver with DDU, and turned off Hardware-accelerated GPU scheduling off and performed a clean driver installation. I still run into the same problem where it only loads into the start screen, then crashes. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey there imonhotspotbtw​ 

    Were you able to give the advice from EA_cuervo​ a try? If so can you let us know if you still run into the same issue or if you are now able to launch the game?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey there, 

    I'm sorry to hear your game is crashing, and thanks for sharing the DxDiag. Even though your drivers are up to date, the crash logs point to nvgpucomp64.dll as a recurring issue, which seems to also happen when you launch Rocket League. You can try to fix that by reinstalling the graphics card driver (I suggest that you try a clean install; you can find instructions here: Troubleshooting graphics on PC). 

    Also, disabling Hardware-Accelerated GPU Scheduling can help with that. 

    • Go to Settings > System > Display > Graphics > Change default graphics settings
    • Toggle Hardware-accelerated GPU scheduling to Off
    • Restart your PC

    I hope this helps. 

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