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sherrill423's avatar
sherrill423
Seasoned Newcomer
20 days ago
Solved

Merge Academy - Energy not accumulating

had no energy this morning          and Im building up energy and losing it .  what gives??? seems to always happen when you had a new challenge.  when will you be able to add to this game without messing something else up?????

  • EA_Lanna's avatar
    EA_Lanna
    3 days ago

    Hi Folks, 

    Delighted to share the latest update. The issue should now be resolved, and you should earn energy as expected in Merge Academy. 😄 We'll wrap up this thread as a result.

    Thanks for your patience and support while we worked on solving this! 🤗

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi Folks, 

    Delighted to share the latest update. The issue should now be resolved, and you should earn energy as expected in Merge Academy. 😄 We'll wrap up this thread as a result.

    Thanks for your patience and support while we worked on solving this! 🤗

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Quick update: We've passed this issue on for investigation and can confirm it's being looked into. The team is actively investigating the issue. You can catch the latest from Pogo_Sconnie here: Service Update - Merge Academy - Energy Issue. We really appreciate your patience as we work through this. ❤️

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi sherrill423​,

    I'm sorry to hear you're running into issues with the energy balance. Could we double-check if you're using the Save & Exit function when leaving the game?  This step ensures that all your progress is securely saved.  If not, this may be why the energy isn't carrying over between sessions.

    Please, test this out when you play again and let us know if it continues after selecting the Save & Exit button. 

    - EA_Lanna

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