The dispute was not accepted after it was filed

fdgfdgfg10231​ For ban related issues, those cannot be handled on the forums as those would need to go through the EA TOS Team.

> Get information about EA Account locks, bans, and suspensions

Since the case is showing up as "new", wait for it to be reviewed and processed. You do have up to 3 attempts to appeal the ban, (and if its denied the 3rd time, then the ban would sadly be permanent).

I know the dispute process, but the problem is that it has been more than a month since I submitted the dispute and the case has not been accepted. This is not normal.

Hey fdgfdgfg10231​,

It doesn't look as though the account you're posting with has been banned, so let's make sure you're creating a regular case rather than an appeal so the right team can take a look.

Instead, try creating a new case here and selecting Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account. That should let you get in touch with the support team so they can help update any details and make sure the account is available to use. 

If you're unable to create a case with the steps above, try signing out of the help site or using a window in incognito mode. You'll be prompted to log in, but can also select Continue without logging in, which should let you proceed with the case.